Frequently Asked Questions (FAQ)
Last updated: 02/10/2026
Welcome to our FAQ section! We have gathered answers to the most common questions here, to help make your experience on TCG-Shop.ro as smooth as possible.
Orders & Payment
1. How do I place an order?
It is simple: add the products you want to your cart, click the checkout button and fill in your delivery and billing details. You will receive a confirmation e-mail as soon as the order is placed.
2. Which payment methods do you accept?
We accept a range of payment methods so you can choose what suits you:
- Online card payment: Fast and secure, processed through our partners. No extra fee is charged.
- Cash on delivery: Pay the courier in cash when your parcel arrives.
- Bank transfer: You can pay by bank transfer; the order is processed once the payment is confirmed.
- Cash or card at the pickup point: If you choose to collect in person, you can pay on the spot.
3. Can I change or cancel an order I have already placed?
Yes, but please act quickly. Contact us as soon as possible at contact@tcg-shop.ro, quoting your order number. We will do our best to help, provided the order has not already been shipped.
Delivery & Shipping
4. How much does delivery cost and how long does it take?
- Delivery time: For products marked “In Stock”, your order reaches you in 1-3 working days. We do not deliver at weekends (Saturday and Sunday).
5. My order has both in-stock items and a pre-order. When will it ship?
To keep shipping costs down, if an order contains both immediately available products and items still on “Pre-order”, the order ships as a single parcel, only once every product has arrived in our stock.
6. Can I collect my order in person?
Yes, we offer in-person collection. Just select that option during checkout.
Products & Stock
7. Are the products you sell genuine?
Absolutely. Every product sold on TCG-Shop.ro is 100% original and sealed. Our own passion for TCGs means we only offer authentic products of the highest quality.
8. What does the “Backorder” status mean?
It means the product is not in our own warehouse but in that of our partner supplier. In that case the estimated delivery time is 7-10 working days. Because supplier stock can change, there is a small chance the product becomes unavailable. If that happens we will let you know straight away so we can find a solution.
9. A product shows as “Out of stock”. When will it be available again?
We restock constantly. We cannot give an exact date for every product, but you can use the “Notify me when back in stock” option (where available on the product page) or check back on the site from time to time.
If you did not find the answer to your question, do not hesitate to contact us at contact@tcg-shop.ro!
